Learn Windows XP Professional in 15 Minutes a Week: Remote Assistance Page 3

Remote Assistance via the Windows Messenger

There are many different ways to solicit help via Remote Assistance. I will outline the main ways to ask via the local system.

You can ask for Remote Assistance via the Windows Messenger by logging in to the Windows Messenger and going to Actions on the Menu bar and selecting Ask for Remote Assistance.

This allows you to select a person from your list of contacts, provided they are online at the time.

You can also select the Other tab to enter the e-mail address of another person to contact.

The invitation from the My Contacts list will show up in the conversation window.

Also, if you already have a conversation session established with the person you want to request help from, you can simply select the Ask for Remote Assistance button from the I want to....menu.

Once the person accepts the invitation, you will see a dialog box asking you to confirm permission. In order for the session to continue, you would need to click Yes.

They can then operate on your system at whatever level of control that has been allowed (Either view or full control).

[NOTES FROM THE FIELD] - The client requesting the remote session maintains ultimate control of the session even thought they have granted temporary controlling access to the invitee. Although you relinquish control of your computer temporarily, you retain control over the Remote Assistance session itself. The client requesting the remote session can end the session immediately by clicking the Stop Control button or pressing the ESC key.

Page 4: Remote Assistance via the Help and Support Center

This article was originally published on Oct 11, 2002

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