Win 9x Clients Hang When RC Agent is Installed Fix

by Dana Daugherty

This Problem was first reported
prior to SP-2. It was listed on the list of bug fixes for SMS
SP-2 and SP-3. Microsoft admits the issue still wasn’t solved
in SP-3. There is a hotfix provided by Microsoft that may
help. I have had success with one particular registry edit
that Microsoft isn’t publishing.

In his
latest article, Dana Daugherty discusses an issue with some
Windows 9x-based clients where installing the Remote Control agent
may cause the computer to stop responding. Since the issue
persists even in SP-2 and SP-3 installations of SMS 2.0, Daugherty
offers a workaround fix that will correct the issue.

This issue really didn’t become a
problem for me until I was preparing to upgrade an
implementation from SP-2 to SP-3. One hardware platform, Dell
GX110, constantly had “Out of memory” errors. It took as many
as 3 reboots to clear the problem up.

There are several indications that
this problem is occurring:

1.     
Remctrl.log
may contain the following text at the bottom of the log:

Performing
a INSTALL type installation
Starting
install.log
Successfully notified SMS that installation has
not completed.
Remote Control Installation
starting.
Looking for conflicting products on a Windows 9X
system
Installing SMS Remote Control on Windows Windows
95.
Installing Windows 95 Remote Control Files.
Checking
the client machine type.

2. Perform
CTL – ALT – Del. A task named Winoldap will be
running.

3. The machine will seem to lockup orand display “Out of
memory” or “Out of resources” errors.

What is happening?

The Remote Control Client Agent is
looking for a registry entry to detirmine the machine
type.

Solution for English machines

1. Open Regedit

2. Drill down to
   HKLMEnumRoot*PNP0C01000

3. Add a new sting value named
   SetupMachineType 

4. With a Value Data of Standard
   PC

View Microsoft Knowledgebase
Article Q266232
for more information.