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Learn Windows XP Professional in 15 Minutes a Week: Remote Assistance Page 5

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You can also elect Get Help from
from the Support menu, which allows you to choose
assistance options from Microsoft.

If you choose to Ask a
Microsoft Support Professional for help,
you’ll need to
agree to the End User License Agreement, after which you’ll
be prompted through a series of questions to assist you in
your troubleshooting effort.


While I have personally never used this option, I did fire
it up to see how it functioned, and it appeared to work just
the Windows Hardware Troubleshooters, where a number of
“canned” questions are asked, which lead to the next
question and so on, building the “path” of questioning from
the previous answers. I can’t really tell you if you have a
“live” Microsoft support person on the other end, at least
not for the number of questions I walked through in any case.

You can also choose to Go to
a Windows Web site Forum
from the Support menu
and choose the Go to Windows Newsgroups in an attempt
to resolve any system issues you might be having on your own
by utilizing information posted there.

That’s a
wrap for this week. Be sure to check back in next week for
the next article in this series.

the meantime, best of luck in your
studies and please feel free to contact me with any
questions on my column and remember,

“I have yet to figure out why people put suits in
a garment bag and put garments in a suitcase”

Jason Zandri

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