LogicMonitor: Features & Pricing

What is LogicMonitor?

LogicMonitor is a fast option for getting a server monitoring infrastructure up and running. A key differentiator for the platform is its automated discovery feature, which uses different protocols to rapidly find devices and applications so they can be monitored.

LogicMonitor has both on-premises capabilities for servers as well as hypervisors and cloud deployments.

Monitoring templates are another core capability in the LogicMonitor platform providing administrators with a pre-configured set of items that other organizations are monitoring for a given server or application. While in the past some organizations have expressed concern about the platform user reporting module, though overall the platform is well regarded as a solid server and infrastructure monitoring tool.

Service Description

LogicMonitor uses over 20 standard protocols to identify a given device so it can be onboarded for monitoring.

The platform provides insights into app availability, end user experience and performance metrics for the entire IT infrastructure, including servers, virtual machines, storage databases and apps.

LogicMonitor Pros and Cons

Pros:

LogicMonitor is primarily cloud-based, so it’s easy to setup and scale to serve the needs of growing businesses. Any organization looking to rapidly deploy and benefit from server and infrastructure monitoring will find LogicMonitor to be a valuable tool.

The vendor offers multiple forms of support and training materials to get teams up and running and using the tool efficiently. Support varies based on the subscription tier. Community forums, online documents and product training videos are available to all users. Pro users get chat and email-based support and onboarding support, while enterprise also gets phone support.

Cons:

While there are many benefits to using a cloud-based or hybrid cloud server monitoring platform, it can also cause issues. LogicMonitor requires an Internet connection to operate. So any Internet outages will block your ability to monitor servers.

LogicMonitor Features

Automated Deployment:

Collector technology makes use of industry-standard protocols to deploy and monitor devices.

Real-Time Performance Metrics:

For servers, LogicMonitor tracks multiple metrics including Application Requests/Sec, average and Peak Response Times and Latency, as well as CPU and Memory Utilization.

Customizable Dashboard:

The LogicMonitor dashboard can be easily adjusted by administrators to display different data sets.

Alert Escalation Chains:

To make sure alerts of different severity reach the right people, admins can create escalation chains that designate certain types of alerts classifications to the appropriate staff member within the organization. Different alert rules can be configured to identify which escalation chain to use for different devices.

Reporting:

Full reporting capabilities on performance metrics, alerts and utilization.

How Much Does LogicMonitor Cost?

LogicMonitor pricing varies depending on each organization’s specific needs and you will need to contact the vendor for a custom quote. However, it offers two general editions of the platform: Pro and Enterprise.

• The Pro edition gives full access to the platform’s cloud-based infrastructure. The plan supports up to 199 devices.
• The Enterprise edition is boosted with the inclusion of more AI-based capabilities, including root cause analysis, dynamic thresholds, forecasting, and more. This plan supports more than 200 devices.

See the full list of top server monitoring software

This article was updated in March 2021 by Kyle Guercio.