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The software maker has developed a customer interaction center application and the ability for companies to access customer, sales and marketing software from WAP-enabled phones.

The center lets companies gain access to customer data through a single point of contact via Web sites, e-mail, phones or handheld devices.

Giga Information Group analyst Erin Kinikin said no company -- even giants like PeopleSoft and Siebel Systems -- have achieved true multichannel access just yet.

This article was originally published on Apr 5, 2001
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