The software maker has developed a customer interaction center application
and the ability for companies to access customer, sales and marketing
software from WAP-enabled phones.
The center lets companies gain access to customer data through a single
point of contact via Web sites, e-mail, phones or handheld devices.
Giga Information Group analyst Erin Kinikin said no company — even giants
like PeopleSoft and Siebel Systems — have achieved true multichannel access
just yet.
Clint Boulton is a ServerWatch contributor and a senior writer for CIO.com covering IT leadership, the CIO role, and digital transformation.
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