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Remote Assistance configuration is accessed
and settings are enabled via the System Properties page on a Windows XP system, either
by selecting it from the Start Menu by right clicking My
Computer and choosing Properties or by selecting My Computer
from the Windows Explorer and right clicking My Computer and
choosing Properties.
[NOTES
FROM THE FIELD] –
What your Start Menu options look like all depend on how you
have the menu set. If you are using the Classic Start Menu,
you would not see My Computer as a selection to right click
on.
I seem
to continually repeat this from article to article, but it
is important to stress the Windows XP Professional exam
rarely tests you on Classic anything. You need to know how
to get from Windows XP Professional settings to Classic and
back, but in 90% of the cases you’re going to find
instructions laid out in the Windows XP Professional vein. I
will do my best to point out alternatives in the
[NOTES FROM THE FIELD]
section as I have done here.
Local
Administrators and certain permitted individuals have the rights to
make configuration settings for the local systems to allow or prevent
remote assistance invitations. Once the system is properly
configured by the Administrator, any user can make a request
for remote assistance.
After the
Properties page has been brought up for a local system, it
can be set to allow Remote Assistance invitations by
selecting the Allow Remote Assistance invitations to be
sent from this computer checkbox on the Remote
tab.
Once this
option is set, the Advanced button becomes available which
displays the Remote Assistance Settings dialog box when
selected.
[NOTES
FROM THE FIELD] – The default settings are shown in
the image above. You can configure the Invitation
settings in the drop down menu of numbers in a range from 1
to 99, and the definition box to the right can be set to
MINUTES, HOURS, or DAYS.
The default
option of Allow This Computer To Be Controlled Remotely
is selected, which will allow the person offering the assistance to
take over the full control of the local system. Clearing
this check box allows the remote user only the ability to
view a remote session. (Think of it as a “Read Only”
session.)
Page 3: Remote Assistance via the Windows Messenger
