Knowledge or Knowing?

By ServerWatch Staff (Send Email)
Posted Jan 3, 2001


Martin Tuip

This time not a technical article, but this is as important. I spend quite some time out in the Exchange and Exchange 2000 newsgroups and mail lists answering questions and reading posts.  By doing this I help people out and gain knowledge myself at the same time.  Most questions though could have been solved by a quick research in numerous ways. There are more people like me who get satisfaction by helping other people out.

This time not a technical article, but this is as important. I spend quite some time out in the Exchange and Exchange 2000 newsgroups and mail lists answering questions and reading posts. By doing this I help people out and gain knowledge myself at the same time. Most questions though could have been solved by a quick research in numerous ways. There are more people like me who get satisfaction by helping other people out.

 

Is it because of a lack of knowledge or a lack of knowing that there are plenty of free support resources?  Knowing a lot about a product sure helps, but knowing where to find information you need can be as valuable as knowing about the product.  I run a website about Exchange 2000 at www.exchange-mail.org which offers a Frequent Asked Question list about Exchange 2000.  FAQs like these are available for almost any product and usually will answer most of the questions you would have. In this article I'll will post the sources I regularly check and have helped me in the past. As you can expect I can't mention all the sources available ... I don't even know them all :)

 

The biggest help of all and which should be on your A list to check out if you have problems is the online TechNet database at Microsoft:

 

http://www.microsoft.com/technet

 

If you don't have a TechNet subscription at your work which can be because you work at a small business then this could be your lifeline.

 

Other valuable sources for Exchange 5.5 and Exchange 2000 are:

 

http://www.slipstick.com is Sue Mosher's award winning Outlook solutions website.

 

http://www.cdolive.com is Siegfried Weber's website about Collaboration Data Objects.

 

http://www.swinc.com/resources/exch_faq.htm offers one of the best Exchange 5.5 FAQs on the web based on questions from the Exchange list at Swynk.com

 

http://www.exchangefaq.com offers a large FAQ for Exchange 5.5.

 

http://www.exchange-mail.org offers information about Exchange 2000.

 

http://www.labmice.net is a big website for information about Windows 2000.

 

http://www.mvps.org

 

 

Try to consult one of these sites before posting questions on a maillist and you'll be suprised how much information they can give you.

 

Till next time.

 

 

Martin Tuip

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