Important RECALL from Adaptec
I just received this announcement from Adaptec and thought it was important enough to share with you all immediately!
Dear valued customer,
Adaptec is voluntarily recalling approximately 2,500 DPT
SmartRAID Decade VI Ultra160 SCSI RAID controllers produced prior to May 2000,
due to defects in the QLogic Ultra160 SCSI chips used on these cards.
The flawed QLogic chips could send incorrect information
to the RAID controller, which can, in some cases, lead to SCSI bus hangs and
parity errors. These problems were
recently identified during advanced compatibility testing conducted by Adaptec.
As you know, Adaptec has a zero tolerance policy for
components that compromise data protection. Because these defects are difficult
to detect in the QLogic chips we we have decided to recall all of the
potentially affected components as a precaution.
This recall affects all DPT SmartRAID Decade VI Ultra160
SCSI RAID controllers featuring:
a model number of PM-1564U3 or PM-1564U3-2U3;
AND a product serial number between 03-000001 and 03-005599.
(Note: the serial number is located on the lower right
face of the RAID controller)
Most of these products were distributed through
value-added resellers and systems integrators.
Adaptec will begin replacing all recalled controllers, immediately,
with screened product from inventory while supplies last, and comparable
alternative Ultra160 SCSI RAID products thereafter. If you have purchased a
recalled product or have any further questions, please call Adaptec at one of
the following telephone numbers:
North America --
Europe and Middle East--
South Asia --
or visit http://www.dpt.com/pm1564u3/
on the World Wide Web for more details.
We apologize for any inconvenience this recall may cause
you, but feel it is necessary in order to continue providing you with the
highest levels of quality that you have come to expect from Adaptec.
We thank you for your understanding, and hope that you will continue to
choose Adaptec for your data storage needs.
Chief Operating Officer
How to contact Adaptec:
Inside Sales Hotline:
Technical Support (hardware): (408) 934-7274
Technical Support (software): (408) 934-7283
After Hours Technical Support: (800) 416-8066**
** Fee for After Hours Support, payable with Visa or
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