SMS Stop Screen 0x0000000A
Digg
DZone
Reddit
Slashdot
StumbleUpon
del.icio.us
Facebook
FriendFeed
Furl
by Dana Daugherty
0x0000000A
is a pretty generic stop screen message. If it's occurring on
an SMS server hopefully this article will help to solve your
problem.
0x0000000A is a pretty generic
stop screen message that stems from SMS clients loaded on SMS
servers. If it's occurring on an SMS server hopefully this article
will help solve your problem. This issue
stems from SMS clients loaded on SMS servers. The problem
occurs when a remote control driver, Rchelp.sys, is copied to
the system32 folder during the install of the SMS client. This
file is only necessary for pre-NT Server SP3 installations.
The driver overruns a memory buffer.
According
to Microsoft this was fixed in SP2. I did experience this
problem on an SP2 system, though. For me, the problem only
appeared when using PC Anywhere version 9.2, and specifically,
only after disconnecting when I finished a session. The
problem occurred sporadically -- in fact, it only happened in
3 out of 10 sessions. I tried removing Rchelp.sys. That seemed
to help until the cliverify cycle occurred. Then the driver
would be copied again. I haven't had any problems since
removing the client. That was over a month ago.
There are
two workarounds:
Remove
the client, and make sure Rchelp.sys is deleted as well.
Leave the client off your SMS server.
Apply
hot fix Q246549.
Take a look at Q245321
for additional information. I chose to
remove the client for two reasons. Mainly our Systems Managers
decided on a policy that called for the removal of SMS clients
from all servers. Also, with PC Anywhere loaded I had no real
reason to keep it installed. We have other methods of
inventorying and managing servers.
