help desk Tag Index

5 Help Desk Solutions You Need to Know

The weakest link in IT organizations is often the help desk. Shift that label to another group with great software.

Tags: data center, server room, help desk

8 Head-Scratching IT Help Desk Requests

Think all help desk tickets are IT-related? Here are eight that will leave you wondering whether everyone with a PC understands how to power it on or off.
Tags: career, staffing, staff management, staffing levels, help desk

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