help desk Tag Index

5 Help Desk Solutions You Need to Know

The weakest link in IT organizations is often the help desk. Shift that label to another group with great software.


Tags: data center, server room, help desk

8 Head-Scratching IT Help Desk Requests

Think all help desk tickets are IT-related? Here are eight that will leave you wondering whether everyone with a PC understands how to power it on or off.
Tags: career, staffing, staff management, staffing levels, help desk