Learn Windows XP Professional in 15 Minutes a Week: Remote Assistance
October 10, 2002
If you choose to Ask a Microsoft Support Professional for help, you'll need to agree to the End User License Agreement, after which you'll be prompted through a series of questions to assist you in your troubleshooting effort.
[NOTES FROM THE FIELD] - While I have personally never used this option, I did fire it up to see how it functioned, and it appeared to work just the Windows Hardware Troubleshooters, where a number of "canned" questions are asked, which lead to the next question and so on, building the "path" of questioning from the previous answers. I can't really tell you if you have a "live" Microsoft support person on the other end, at least not for the number of questions I walked through in any case.
You can also choose to Go to a Windows Web site Forum from the Support menu and choose the Go to Windows Newsgroups in an attempt to resolve any system issues you might be having on your own by utilizing information posted there.
That's a wrap for this week. Be sure to check back in next week for the next article in this series.
In the meantime, best of luck in your studies and please feel free to contact me with any questions on my column and remember,
"I have yet to figure out why people put suits in a garment bag and put garments in a suitcase"