Sun Forges Key CRM Deal with PeopleSoft Page 2

The software maker has developed a customer interaction center application and the ability for companies to access customer, sales and marketing software from WAP-enabled phones.

The center lets companies gain access to customer data through a single point of contact via Web sites, e-mail, phones or handheld devices.

Giga Information Group analyst Erin Kinikin said no company -- even giants like PeopleSoft and Siebel Systems -- have achieved true multichannel access just yet.