8 Head-Scratching IT Help Desk Requests
It appears not everyone with a PC understands how to turn their machine on and off. Datamation highlights eight help desk requests that will surprise even the most jaded admin.
Think all help desk tickets are IT-related? Here are eight that will leave you wondering whether everyone with a PC understands how to power it on or off.
IT service management provider SysAid Technologies asked IT managers to share their true, most bizarre IT Service Requests. Dozens of user stories came in from across the globe, and the following were selected as some of the most memorable IT moments.
1. The Magic of ChristmasA lady opened a Service Request but provided minimal information as to what the problem was. As part of our agreement, I was required to go on-site and try to help her. I didn't really know what to expect, but upon arrival to the user's site the problem became crystal clear. Turns out she had problem "installing" her Christmas tree. The lights were not flashing. It was funny and frustrating at the same time, as I had to travel 45 minutes to get to the site. But in the end, she had the perfect Christmas tree.
Freddy Gonzalez, Chatwin Company, Dominican Republic
2. Pacemaker Sets off the OfficeI received several service calls from a lady whose system kept locking up. When we spoke to her and several other office workers, we were informed that the office photo copier, phones and fax machine were also experiencing major problems. From a technical standpoint, everything seemed to be in order, but the problems continued. Upon further investigation we discovered the lady had a pace maker. We suggested she put on a ground strap for a day, and miraculously everything began working perfectly. The only problem was that it interfered with her pace maker. I guess she just had to use pen and paper after that.
Robert Phillips, City of Garden City, Kansas